PumaMesh Privacy Statement

Scope

This Section governs our collection, use, and handling of information relating to you and your authorized users in connection with the Subscription Services. It does not govern your own data practices, which remain your sole responsibility under Section 14.

Information We Collect

In connection with the Subscription Services, we may collect:

• Account Information: Company name, contact name, email address, phone number, job title, and billing address.
• Payment Information: Billing and payment details processed through PCI-DSS-compliant third-party payment processors. We do not store full payment card numbers.
• Support and Communications Data: Content of support requests, trouble tickets, emails, and other communications between you and us.
• Subscription and Licensing Data: License activation events, version information, and subscription status, to the extent collected through hosted licensing or subscription management services.
• Website Data: Standard server logs, cookies, and analytics data collected through pumamesh.com in accordance with our website cookie policy.

How We Use Information

We use collected information to:

• Provide, manage, and administer the Subscription Services;
• Process billing and payments;
• Respond to support requests and communications;
• Send operational notices, including renewal reminders, security advisories, and product updates;
• Comply with legal and regulatory obligations; and
• Improve our products based on aggregated, de-identified feedback.

We do not sell, rent, or trade your Account Data to third parties for marketing purposes.

Disclosure to Third Parties

We may disclose information to:

• Service Providers: Third-party vendors, including payment processors, cloud hosting, and support platforms, under confidentiality obligations, solely to perform services on our behalf;
• Legal Authorities: Law enforcement or government agencies when required by law or valid court order; and
• Business Transfers: Successors or acquirers in connection with a merger, acquisition, or asset sale, subject to confidentiality obligations.

Data Retention

We retain Account Data for the duration of your Subscription Term and for up to seven (7) years following termination for legal, tax, financial, and audit compliance. You may request deletion of Account Data following the 30-day export window in Section 13.3, subject to our legal retention obligations.

Security

We implement industry-standard administrative, technical, and physical safeguards to protect Account Data, including encryption in transit (TLS 1.3) and access controls. For information about our cryptographic standards (wolfSSL/wolfCrypt FIPS 140-3), see our Security and Compliance Documentation.

International Transfers

We are based in the United States. If you are outside the United States, you acknowledge that Account Data may be transferred to and processed in the United States. We comply with applicable cross-border data transfer requirements.

Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise such rights, contact us at [email protected]. We will respond within the timeframes required by applicable law. We cannot fulfill data subject rights requests for Customer Data—those must be directed to you as the responsible controller.

Contact PumaMesh Privacy

414 Varner Way, St. Augustine FL 32092 · [email protected]